Heidi Health is one of Australia's biggest healthtech startups — a general medical AI scribe used by GPs, allied health professionals, dentists, and (increasingly) vets. With US$96M in funding and 2 million consults processed weekly, it's a serious platform.

But Heidi was built for human medicine. Veterinary is one of several specialties bolted onto a platform designed for doctors.

Whippet Notes is purpose-built for vets. It does one thing — generate veterinary clinical notes — and it does it well.

If you're a vet deciding between the two, here's what actually matters.

The Quick Version

Whippet Notes wins on note quality (multi-model AI pipeline with medication correction), PMS integration for Australian practices (Ascend + RxWorks included free), and value per dollar (per-practice pricing vs per-user). It generates four outputs per consult — clinical notes, patient summaries, client letters, and billable items.

Heidi Health has broader platform features (Ask Heidi AI assistant, 110+ languages, adaptive learning), a free tier, and strong brand recognition. Both store data in Australia.

Feature Comparison

Purpose-Built vs General Medical

This is the fundamental difference.

Heidi Health is a horizontal platform — it works across GP, allied health, mental health, dental, and veterinary. That breadth means the AI models, templates, and workflows are built around human medicine first. Vet support was added as a specialty on top.

Whippet Notes was built from the ground up for veterinary consultations. Every part of the pipeline — transcription, extraction, medication correction, note generation — is tuned for how vets actually work. Species-specific terminology, veterinary drug names, SOAP formats that match vet workflows, templates designed around the consult types vets actually do.

When a GP scribe encounters "metformin" it gets it right every time. When it encounters "metoclopramide for a 4kg cat at 0.5mg/kg" or "meloxicam" vs "methocarbamol" — that's where vet-specific training matters.

Note Quality and Medication Accuracy

Whippet Notes uses a multi-step AI pipeline: transcription, clinical extraction, medication correction, then note generation. Each step uses a specialised model. The medication correction step specifically catches drug name errors, dosage formatting, and vet-specific terminology that general medical AI gets wrong.

Heidi uses adaptive voice recognition that learns your style over time — a clever approach for individual clinicians. But there's no dedicated veterinary medication correction pipeline. Their Trustpilot reviews (3.9/5 from 460+ reviews) include complaints about accuracy: fabricated patient details, missed consultation content, and notes requiring significant editing. One reviewer reported an 80% regeneration rate.

To be fair, Heidi's scale is enormous (2M+ consults/week), so even a small error rate generates visible complaints. But for vets, medication accuracy isn't something you can get mostly right — it needs to be right.

"Whippet Notes has helped me save a lot of admin time by writing detailed medical notes for me." — Dr David Clifford, Rathmines Veterinary Hospital

More Than Just Notes

Whippet Notes generates four outputs from every consult:

1. Clinical notes — structured SOAP or custom format
2. Patient summary — quick reference for follow-ups
3. Client letter — ready to send home with the owner
4. Billable items — captures what was done so nothing gets missed on the invoice

Heidi generates clinical notes. It can also produce referral letters via a command input, and has an "Ask Heidi" AI assistant for clinical queries. But it doesn't generate patient summaries, client letters, or billable items as part of the standard consult workflow.

The billable items output is unique to Whippet Notes. For practices losing revenue from undocumented procedures, this alone can pay for the subscription.

"Even with a co-consulting model utilising nurses there was always a delay in Veterinarian completion of notes. Whippet Notes allows us to do this." — Dr Yasmin Flohr, Chamberlain Road Veterinary Clinic

PMS Integration

This is where it gets stark for Australian practices.

Heidi's vet PMS integrations are ezyVet, AVImark, and Vetspire. That's it for veterinary. No RxWorks. No Ascend. The two most common PMS systems in Australian vet practices aren't supported.

And PMS integration requires Heidi's Together plan at $99 USD/user/month. On the standard Pro plan ($99 USD/user/month), you get notes but no PMS write-back.

Whippet Notes integrates with both Ascend and RxWorks — the Covetrus systems that dominate Australian veterinary. Integration is included free on all plans. Select an appointment, record the consult, and notes sync back to the patient record automatically.

If you use RxWorks or Ascend, this isn't a close comparison.

"This app is revolutionising my life, so easy to use to capture details." — Dr Alison McKendrick, Glencoe Veterinary Services

Data Residency

Both platforms store data in Australia — a draw on this front. Heidi holds ISO 27001 and SOC 2 Type II certification. Whippet Notes stores all data on Australian servers.

For practices that need AU data residency, both tick the box.

Pricing

Whippet Notes (AUD): - Free: 10 consults/month forever (no credit card) - Pro: $80/month — 100 consults (individual vets) - Unlimited: $140/month — unlimited consults - Practice: $349/month — 1,000 consults (clinics) - 30-day free trial on paid plans - PMS integration included on all plans

Heidi Health (USD, per user): - Free: Unlimited basic notes, 10 Pro Actions/month - Pro: $99/user/month (or ~$67 USD/user annually) - Together: $99/user/month + shared templates + PMS integrations - Enterprise: Custom pricing - 14-day free trial on Pro

The pricing models are fundamentally different. Heidi charges per user per month in USD. Whippet Notes charges per practice in AUD.

For a solo vet, Heidi Pro at $99 USD (~$156 AUD) is nearly double Whippet Notes Pro at $80 AUD — and the Heidi plan doesn't include PMS integration.

For a 4-vet practice, Heidi Together (with PMS integration) runs $396 USD/month (~$625 AUD). Whippet Notes Practice with PMS integration included: $349 AUD.

For a full pricing breakdown across all AU AI vet scribes, see our AI Veterinary Scribe Pricing Compared guide.

Who Should Choose What

Choose Whippet Notes if: - You want a scribe purpose-built for veterinary, not repurposed from human medicine - Medication accuracy matters (dedicated vet drug correction pipeline) - You use Ascend or RxWorks (Heidi doesn't integrate with either) - You want more than notes — patient summaries, client letters, billable items - You want PMS integration included free, not locked behind a higher tier - You prefer per-practice pricing in AUD over per-user pricing in USD

Choose Heidi Health if: - You already use Heidi for human medicine and want one platform across your clinic - You need 110+ language support - You use ezyVet and want an AI scribe that integrates with it - You want the Ask Heidi AI assistant for clinical queries - Brand recognition and security certifications (ISO 27001, SOC 2) are priorities

Try Whippet Notes Free

Whippet Notes offers 10 free consults every month — forever, no credit card required. Record a few consults and see the note quality for yourself.

Most vets are set up and recording their first consult within 5 minutes.

Start your free trial →

"Note taking has always been one of my lowest priorities... And now, they actually get done." — Dr Will Gartrell, Frankston Heights Veterinary Centre