Meta title: AI Vet Notes Integration with Covetrus Ascend & RxWorks Meta description: See how Whippet Notes syncs AI-generated clinical notes directly to Covetrus Ascend and RxWorks — no copy-paste, no double-handling. Integration included free. Target keywords: covetrus ascend integration, rxworks ai Pillar: 2 (AI Veterinary Technology) Funnel position: Bottom

You've just finished a consult. The notes are done — SOAP format, medications correct, ready to go. Now you need to get them into your PMS.

If you're using Covetrus Ascend or RxWorks, this is where most AI scribes fall short. You end up copying notes from one screen and pasting them into another. It's faster than typing from scratch, sure. But it's still manual. Still annoying. And it's one more step between you and your next patient.

Whippet Notes eliminates that step entirely. Your AI-generated clinical notes sync straight back to the consultation record in Ascend or RxWorks — automatically, as part of the normal workflow. No copy-paste. No switching windows. No extra cost.

Here's exactly how it works.

How the Integration Works

The integration connects during your normal consult workflow. There's nothing extra to learn — it fits into the way you already work.

Step 1: Select the Appointment

When you start a consult in the Whippet Notes app, you'll see your day's appointments pulled from your PMS. Tap the patient you're about to see. That links this recording to the right consultation record in Ascend or RxWorks.

This takes about two seconds — you're selecting from a list, not searching or typing anything.

Step 2: Record the Consult

Hit record and focus on your patient. The app records in the background, so you can minimise it, check references, or use your phone normally during the consult. There's no duration limit — whether it's a five-minute vaccination or a 45-minute complex workup, it captures everything.

Step 3: Notes Generate Automatically

Once the recording uploads, the multi-model AI pipeline takes over:

• Transcription — your conversation is transcribed with speaker identification
• Extraction — key clinical information is pulled out (diagnoses, treatments, medications, follow-ups)
• Medication correction — drug names and dosages are validated against a veterinary database
• Note generation — complete clinical notes are generated in your chosen template format

You get four outputs from every consult:

Step 4: Notes Sync to Your PMS

This is where the integration does its job. Your clinical notes are written directly back to the consultation record in Ascend or RxWorks — the same record you selected in step 1. The notes appear in the PMS as if you'd typed them there yourself.

No copy-paste. No export. No extra clicks.

Ascend vs RxWorks: What's Different?

Both integrations work the same way from your perspective. The experience in the app is identical — select appointment, record, notes sync back.

Under the hood, there's one architectural difference:

• Ascend is cloud-based. The integration talks to Covetrus's cloud API directly. Setup is straightforward and works from anywhere.
• RxWorks is on-premises. The integration connects through Covetrus's API layer to your local server. It works the same way, but your practice's RxWorks server needs to be running and accessible.

In practice, vets using either system see no difference. You tap the appointment, record the consult, and the notes appear in the right place.

Integration Included Free

This is worth calling out because it's not the norm.

Most AI vet scribes either don't integrate with Covetrus at all, or charge extra for it. Some competitors limit PMS integration to higher-priced tiers. Others support Ascend but not RxWorks, or vice versa.

With Whippet Notes, Covetrus integration is included on every plan — including the free tier. Whether you're on the Pro plan as an individual vet or the Practice plan for your whole clinic, the integration works the same and costs nothing extra.

Here's how that compares:

"Whippet Notes has helped me save a lot of admin time by writing detailed medical notes for me." — Dr David Clifford, Rathmines Veterinary Hospital

What Gets Synced

The clinical notes — your full SOAP or custom-template notes — sync directly to the consultation record. These are the same notes you'd review in the Whippet Notes dashboard, formatted for your PMS.

The other outputs (patient summary, client letter, billable items) are available in the Whippet Notes app and dashboard. They're designed for different purposes — the patient summary for quick reference at follow-up visits, the client letter to send home, and the billable items to cross-check your invoicing.

"Even with a co-consulting model utilising nurses there was always a delay in Veterinarian completion of notes. Whippet notes allow us to do this." — Dr Yasmin Flohr, Chamberlain Road Veterinary Clinic

Setting Up the Integration

Setup is handled during onboarding — typically in a quick call or via guided instructions. Here's what's involved:

1. Your practice provides API access — Covetrus sets up an API user for your clinic. This is a standard Covetrus process.
2. We connect your practice — your clinic code and credentials are configured in Whippet Notes. This links your practice account to your PMS.
3. Appointments appear in the app — once connected, your team's appointments show up automatically when they open the app.

The whole process usually takes a few days, mostly waiting on Covetrus to provision API access. Once it's live, there's nothing to maintain.

"This app is revolutionising my life, so easy to use to capture details." — Dr Alison McKendrick, Glencoe Veterinary Services

Common Questions

Does the integration work on mobile? Yes. The integration is built into the mobile app (iOS and Android). You select the appointment on your phone, record on your phone, and notes sync from there.

What if I'm not connected to WiFi during the consult? No problem. The app stores the recording locally. Once you're back online, it uploads automatically and the notes process and sync as normal. This is especially useful for large animal and equine vets working in the field.

Can multiple vets in the same practice use the integration? Absolutely. Each vet sees their own appointments. The Practice plan supports your whole team on a single subscription.

What happens if the sync fails? The system retries automatically. If there's a persistent issue (like an API permission problem), you'll see the status in your dashboard and our support can help resolve it quickly.

Does it work with ezyVet or other PMS systems? Yes — for ezyVet, use the Whippet Notes Chrome extension to record consults and generate notes right alongside ezyVet. It's a side panel workflow rather than auto-sync, but setup takes two minutes and it's included free. More native PMS integrations are on the roadmap.

The Bigger Picture

The integration isn't just a convenience feature — it's what makes the whole workflow stick. When notes flow automatically from consult to medical record, vets actually use the system. There's no extra step to forget, no copy-paste to put off until later.

The result: notes that are thorough, consistent, and actually completed on time. Every consult. Every day.

"Note taking has always been one of my lowest priorities... And now, they actually get done." — Dr Will Gartrell, Frankston Heights Veterinary Centre